Shipping policy
Shipping time refers to the estimated transit time after the order has been fulfilled and handed over to the carrier. Production time is not included unless otherwise stated.
Shipping costs for multi-product orders may vary depending on the product mix, categories, and total shipment weight. For the most accurate rate, we recommend adding the items to your cart and checking the live shipping cost at checkout.
Will I be charged for customs?
For orders delivered within the United States, customs duties and import-related fees are covered by us, so no additional charges are required from the customer. For non-US destinations, this is also usually the case.
However, in rare cases, recipients in certain remote areas may need to pay customs duties or related fees upon delivery due to local regulations or policy requirements. Because these situations are determined by local policy and may change over time, we’re unable to provide a fixed list of affected destinations.
However, in rare cases, recipients in certain remote areas may need to pay customs duties or related fees upon delivery due to local regulations or policy requirements. Because these situations are determined by local policy and may change over time, we’re unable to provide a fixed list of affected destinations.
Which countries/regions does Chimpa Store ship to?
We currently ship to most countries worldwide, and we continue expanding our coverage. Please note that due to war, international legal changes, carrier restrictions, or other external factors, some destinations may become temporarily unavailable even if they were previously supported.
What should I do if the actual delivery takes longer than the estimate?
We do our best to help ensure your orders arrive on time and provide a reliable delivery experience for both you and your customers. The delivery time shown on this page is an estimate based on current shipping routes and recent logistics performance. In some cases, delays may still happen due to customs clearance, weather, peak season volume, carrier disruptions, or local delivery conditions.
If your package is delayed beyond the estimated timeframe, please contact us as soon as possible. We’ll actively work with you to review the situation and help find a solution.
If your package is delayed beyond the estimated timeframe, please contact us as soon as possible. We’ll actively work with you to review the situation and help find a solution.
Why aren't your shipping rates as low as some other international vendors I’ve seen?
When it comes to shipping, we understand how important reliability and speed are to your business. Our shipping model is built on a Delivered Duty Paid (DDP) solution. This means the rate you see is an all-inclusive, door-to-door service that covers both the freight costs and any destination import duties or taxes. While other vendors may offer lower upfront rates by leaving these costs to be settled later or by under-declaring shipment values, we are committed to ensuring your shipments arrive safely without any delays or unexpected surprises!
If you have worked with another partner with a lower cost shipping option that has similar priorities, let us know. We can evaluate their service to ensure our shipping service is competitive and that we are offering the best options to our customers.
For some international destinations (especially remote areas), local customs fees may still apply.
If you have worked with another partner with a lower cost shipping option that has similar priorities, let us know. We can evaluate their service to ensure our shipping service is competitive and that we are offering the best options to our customers.
For some international destinations (especially remote areas), local customs fees may still apply.